Role details
- Maintained databases and other resources to track agencies’ insurable property values
- Calculated and tracked member agencies’ property values for insurance purposes
- Developed queries and reports using IBM Cognos Analytics 10 and 11
- Trained Member Services staff in data manipulation and proper use of data types
- Used advanced knowledge of Excel, SQL Server, and proprietary software programs to develop reports
- Used Adobe Pro to manipulate pdf’s
- Implemented advanced Excel functions
- Reviewed data and information to improve business processes
- Performed requirements analysis
- Elicited requirements from stakeholders
- Managed multiple projects as needed
- Conducted root cause analysis
- Supported member services department
- Communicated technical issues with non-technical customers and staff
- Conducted on-site agency appraisals