Role details
- Operated IBM ES9121 mainframe running VSE/CICS
- Monitored VTAM network connections and system resources using Landmark monitor for VSE/CICS (TMON)
- Provided help desk support for control unit connected terminals, printers, PC’s, and other networked devices
- Supported application developers, production system technicians, and network engineers
- Assisted users and system administrators in Windows XP, Windows NT, and Linux environments
- Provided enterprise-wide administrative support for manufacturing and production planning
- Submitted and ran JCL batch jobs
- Performed tape backups